Emissary’s Customer Journey Maps
Journey mapping helps answer the question, “Where do we start?”
Journey mapping helps answer the question, “Where do we start?”
Personas drive design decisions by bringing common user needs to the forefront of planning.
Emissary needed to make it easier for internal teams to deliver candidates at a set cadence.
Customers are more than just a gender and location recorded in some database.
One powerful storytelling technique is through motion.
Tokens in design systems are useful to help systems scale across platforms.
Emails helps Etsy build relationships with its customers.
Push notifications go to people, not devices.